REPORTING TO: Medical Director(MD)
Date Posted: May 6 2019



As an Executive position, the COO has overall responsibility over the day-to-day operations of the hospital by coordinating all the support activities to ensure smooth operations and delivery of all services. Specifically, the COO is responsible for the development, design, operation and continuous improvement of the hospital systems.



Detailed and specific duties and responsibilities will include but not limited to:

2.1 Strategic Leadership

The COO will largely be responsible for strategic leadership over the operations of the Hospital by:
  • Developing, overseeing and helping to implement programs and projects that support the Hospital’s vision and short- and long-term plans.
  • Directs and oversees the Hospital’s strategic and long-range goal planning function.
  • By overseeing Hospital’s performance reviews, communicating results to top management, and developing strategies based on organizational reviews.

2.2 Operational Management

The COO will provide an oversight on the general administrative and operations function within the Hospital by:
  • Providing strategic direction to the Head of Catering and be responsible for running the day-to-day catering operations and services in the Hospital Café and monitoring the quality of the products and service provided, keeping to budgets and maintaining financial and administrative records.
  • Providing oversight over the facilities maintenance, Insurance Management and control
  • Overall responsibility for billing of all hospital services by leading and planning the billing operations of the hospital, designing, implementing and enforcing billing policies, practices and procedures as well as streamlining effective billing processes across multiple markets to ensure that all bills and claims are in line with agreed customer rules and regulations
  • Overall responsibility over the Hospital records management system
  • Overall responsibility over Facility Management including effective maintenance, security insurance coverage and premises management. He ensures Ensure faults are resolved swiftly, installations, maintenance and repair works done to standards to ensure value for money
  • Overall responsibility over the catering services and ensuring meals are served to patients and clients timely and are of quality.
  • Overseeing the operations of the billing department ensuring charges are captured, claims are submitted and follow ups are made in a timely fashion.
  • Analyzing billing and claims for accuracy and completeness and ensuring submission of accurate claims to proper insurance entities and following up on any issues.

2.3 Projects Management

The COO will be responsible for successful initiation, planning, design, execution, monitoring, controlling and closure of all hospital projects by:
  • Planning project resources
  • Assembling appropriate teams
  • Time management and scheduling
  • Budgeting
  • Risk controls and management
  • Progress management
  • Reporting and documentation

2.4 Strategic Marketing

Overall responsibility in marketing Mwaiwathu private Hospital’s new and existing services and products:
  • By developing and implementing marketing strategies and plans, tracking patient growth data in liaison with the Marketing and Communications Manager
  • By leading the marketing team in developing the Mwaiwathu private Hospital new and existing services and products by developing and implementing marketing plans;
  • Chairing the MPH Marketing Committee to implement the Marketing strategy
  • Creating and implementing marketing plans for the hospital.
  • Planning programs and events that build relationships between healthcare personnel and patients, as well as posi

2.4 Company Secretarial services

The COO will also have overall responsibility over the Hospital’s Company Secretarial function, particularly with regard to ensuring compliance with statutory and regulatory requirements and for ensuring that decisions of the board of directors are implemented by:
  • Maintaining the Hospital's statutory registers;
  •  Updating Board records;
  • Maintaining the Hospital's registered office;
  • Advising the board of directors on their legal and corporate responsibilities and matters of corporate governance;
  • Organizing the company’s board meetings and annual general meeting;
  • Minuting board meetings;
  • Ensuring Hospital’s compliance with legal obligations;
  • Managing and storing the company's records, e.g. re investments, property, payroll, insurance, accounting, taxation (VAT, PAYE, Corporation Tax); and
  • Acting as a liaison person between the company and its stakeholders and shareholders

2.6 People Management

Overall responsibility in providing human resources and administrative support and managing strategies in the areas of: human resources and general administration by:
  • Developing HR Strategies to support the Hospital’s overall Strategic Plan, covering: Recruitment; Remuneration; Staff development and training; Performance management; staff motivation including incentives and recognition; Grievances and discipline;
  • Conducting systematic reviews of organizational structures, jobs, manning levels, and succession plans;
  • Developing appropriate systems and policies to attract, retain and motivate required staff and ensure maximum productivity;
  • Developing and maintaining appropriate procedures for hiring all categories of staff, including establishing recruitment criteria, screening, interviewing, background checking on potential recruits, and implementing appropriate induction programmes;
  • Developing and implementing an HR records system and ensuring that records are maintained for each staff;
  • Designing and, implementing a robust performance management system and ensuring that the system is understood by all staff and applied accordingly;
  • Designing and implementing an appropriate Training and Staff Development Policy;
  • Ensuring industrial harmony, discipline and constructive and mutually beneficial working relations between staff and management as well as among all categories of staff.


3. Qualifications and Experience

  • A Master’s Degree in Hospital Management, Human Resource for Health, Public Administration, Business Administration or equivalent obtained from a recognized University.


4. Key Competencies

  • Experience in strategic planning, risk management and/or change management
  • Proficiency in project management software tool
  • High level problem solving abilities and a strong presence of mind
  • Thought leadership
  •  Excellent Communication skills and team working
  • Information processing ability
  • Accuracy
  •  Attention to detail
  • Ability to work independently
  •  Integrity and honesty
  • Reliability and confidentiality
  • Manual dexterity


5. Key Performance Indicators(KPI’s)

  • Zero Bill Rejection rates
  • Fuel consumption and Fleet performance rates
  • Hospital Projects’ efficiency and effectiveness rates
  • Hospital’s total compliance to non-clinical regulatory frameworks
  • Quality Board reporting and secretarial services



Should you meet our requirements, please submit your detailed CV, copies of your certifications and a motivation statement to:


The Managing Director,
Mwaiwathu Private Hospital Limited,
PO Box 3067,
Or email:

Deadline for submission of expressions of interest is Friday, 21st of May 2019